Frequently Asked Questions
When is the best time to visit?
The Museum is least crowded from October through February.
What can my group do at the Museum?
How long does it take to tour the Museum?
Two and a half hours are recommended to visit the Museum’s nine exhibit halls and the Nature Research Center.
How many chaperones does my group need?
A minimum of one adult per 10 children is required. Chaperones must be at least 18 years old. Failure to provide adequate adult supervision may mean your group will not be allowed to visit the Museum. Children must stay with chaperones at all times. Children under the age of 11 need a minimum of one adult for every four children to attend any of our Investigate Labs.
Directions to the Museum
The Museum is located at 11 West Jones Street, Raleigh, NC 27601. Google maps link
What parking facilities are available and where are they located?
Parking for cars is available weekdays in several public parking decks within walking distance of the Museum. Limited metered parking is available along Jones, Salisbury and Edenton Streets. Parking is free and abundant on weekends. For parking choices within walking distance of the Museum, please see the downtown map (PDF).
Bus loading and unloading is available on Jones Street near the Museum entrance. The bus parking area is located on the corner of Jones and Blount Streets.
Overflow bus parking is available next to the North Carolina Museum of Art on Blue Ridge Road, approximately five miles from the Museum. It is strongly recommended that drivers and group leaders have radio or telephone contact with their bus driver for pick up. Contact Capital Area Visitor Services at 919.807.7950 for any additional information regarding bus parking.
- Directions to overflow bus parking on Blue Ridge Road (Google Maps)
What happens when my group arrives at the Museum?
The group should remain outside while the group leader registers at the Information Desk in the lobby of either the Nature Exploration Center (main building) or Nature Research Center. Visitor Services staff will greet the group outside and review rules and other pertinent information. Chaperones will receive chaperone badges to wear during their visit.
Is the Museum accessible to persons with disabilities?
Where can my group purchase a meal?
The Museum’s Acro Café, on the 4th floor of the Nature Exploration Center (main building), serves food and drinks to individuals and family groups. To meet the needs of school groups, the Acro Café offers the opportunity to pre-order healthy take-out bag lunches. For menu options, prices and ordering information, contact firstname.lastname@example.org (please put the date of your visit in the subject line of your email, and include your group size and time you would like to eat), or 919.707.8060.
Where can my group eat lunch?
The Museum does not have an indoor area where groups can eat. There is a non-secure area where closed containers (e.g. coolers, boxes or plastic tubs) containing lunches and drinks can be stored during your group’s visit; please ask Visitor Services staff for directions to the storage area when signing in your group. While group lunches cannot be eaten inside the Museum, groups are welcome to enjoy their lunches on the outdoor Bicentennial Plaza, which is located directly across from the Museum’s entrance. For additional information on the plaza or other picnic locations in the capital area, contact Capital Area Visitor Services.
Can my group purchase souvenirs?
The Museum Stores offer nature-related books, games, toys, and gifts. No time to shop? At least two weeks prior to your visit, order gift bags for your group. For more information, contact the Museum Store at 919.707.9854.