Summer Camp Frequently Asked Questions
Q: When does registration begin?
A: Registration for Friends of the Museum begins on Monday, February 3 at 9:00am. Friends will receive a special email which they can register through. February 3-16 registration will be open only to Museum members. If non-members register during this time, their registration will be canceled and the registration will be returned minus a $30.00 processing fee.
Public Registration begins on Monday, February 17 at 9:00am. This registration is open to everyone. A link to register will be added to the Summer Camp website.
Q: Why is registration online and why has the processing fee increased?
A: To help improve customer service and to make payments for summer camp easier, we have moved to an online registration. Due to the automated registration system, there are costs involved in which we cannot offer a full refund. Refunds before or after May 31, registering for an incorrect grade level or excess registration will incur the $30.00 processing fee per camp.
Q: Can I hand in my application before the deadline?
A: With our NEW online registration process, we are no longer taking applications before February 3. Registration is first come, first served.
Q: Can I fill out a paper application or is registration only offered online?
A: To make registration easier, we will only be accepting registration with our NEW online system.
Q: Which Internet browsers can I use to register?
A: Any modern browser should work, but if you are having trouble with Internet Explorer (version 8 and up) opening the registration link:
- In the menu bar select Tools --> Compatibility View settings. A new window will open with the title Compatibility View Settings.
- Under Add this website, if you don't see the Active Network web address already included, copy and paste the Active Network web address for registration.
- Click on Add.
- Click on Close.
- Internet Explorer should re-open the Active Network webpage for you.
Q: What information will I need to register?
A: Please have the following ready:
- Friends of the Museum membership number and expiration date (required only if you are a museum member)
- If your membership expires prior to the end of the summer camp in which your child is enrolled, we require that you renew your membership. Membership can be renewed on page 2 during the registration process or on the Museum’s website.
- Summer camp topics. For information about the 2014 Summer Camps offerings, please visit http://naturalsciences.org/programs-events/summer-camps
- Child’s medical information
- Name, address, and phone number of child’s primary doctor and dentist
- Child’s insurance information
- MasterCard or VISA. Full payment completes the registration process.
- Email address you wish to use to create a registration account
Q: Can I register more than one child at a time?
A: Additional camp participants can be added during the checkout process. At the check-out cart, please look at the upper right hand corner of the screen before you finalize your payment process. Click on the blue button "Add Another Registration." Once you have completed the information required for the second camper, you can finalize your payment and complete the registration process.**
**Note: Once you have completed the entire registration process, including payment, and thereby created your Active Network account, if you decide to add additional camp participants, some of the information will be populated into your new registration form.
Q: When will my payment be due and what forms of payment do we except?
A: Payment in full is due to complete the registration process. Online registration will accept MasterCard and VISA. Please do not drop off checks or cash at the Museum.
Q: Is there a waiting list for full camps? How do I add my child's name to the waiting list?
A: YES! We have waiting lists for ALL of our camps that are full. There is no cost to be on the waiting list, and you can add your child's name to as many waiting lists as you are interested in. In order to add a child to the waiting list, please fill out the registration information, even if the camp is full. Please do not call or email. Should a spot open up for your child, you will receive a phone call and email immediately, offering you the position, and we will wait 24 hours to hear a response from the first person on the waitlist before we call subsequent families. Once the open spot is accepted, payment and registration for the summer camp will be due.
Q: When will I receive confirmation?
A: Your confirmation will be emailed to you upon completion of the online registration. Please do NOT call regarding confirmation.
Q: What age group should I sign my child up for?
A: Please be aware of a change from previous years — grade levels stated in program descriptions are now those of the upcoming school year (2014–2015). Please double-check to make sure that you sign your child(ren) up for the appropriate age groups. We cannot make exceptions. Falsified registrations will be cancelled and the registration fee will be refunded minus the $30.00 processing fee.
Q: Will I receive any additional information after completing registration?
A: Yes. Additional information about the summer camp, arrival, departure, and forms that may require your signature will be added to your Active Network account or it may be emailed in May. Supplemental forms(s) will be due 2 weeks before the beginning of the camp.
Q: Arrival and Departures:
A: All campers in the NC Museum of Natural Sciences (and Nature Research Center) camps should be dropped off at the loading zone on Jones Street at Bicentennial Mall between the Legislative Building and our building. You do not need to get out of your car. Staff members will be waiting at the bus loading area during the following times: 8:30–8:45am, 12:15-12:30pm, 1:15–1:30pm, and 5:00–5:15pm. You may pick up your child at the same location at the end of camp. If you are not there during these designated times, you will need to drop-off/pick-up your child in the Museum classroom area. Staff will escort children at all times. Note: You will be emailed a pick up pass for your dashboard. You must have this car identification pass for camp staff to release your child. If you do not see camp staff waiting at the curb, please circle the block to keep traffic flowing smoothly. You may receive a ticket from the city if you remain in areas not designated for parking. If you would like to park and walk to drop-off/pick up your child, please know that finding parking can be difficult. Limited metered parking and two-hour parking may be found on Jones and Edenton Streets. There is an outdoor parking lot ($2.00/hour) located one block east of the Museum, with entrances on Jones and Edenton Streets. The Green Square parking deck is at the corner of Edenton and McDowell Streets, behind the NRC. The entrance to the deck is on Edenton between Salisbury and McDowell Streets. Please allow plenty of time if you plan to drive in and park.
Camps at Prairie Ridge Ecostation – staff will be at the information kiosk by the parking lot.
Camps at Yates Mill Pond County Park – staff will be at the entrance to the main building.
Q: Late Fees
A: We have so much to do and learn – please make sure your child is on time each day! The Museum employs the very best staff possible in our programs. After camp hours, staff have other personal and professional obligations. In order to accommodate any overtime that may occur for late pick-up, a late fee of $25.00 day will be implemented if you are more than 10 minutes late picking up your child. The late fee must be paid in full before the beginning of the next day of camp for your child to attend.
Q: Lunchtime care for rising K and first grade:
A: Parents with young campers in both the morning and afternoon camps of the same week should be aware that there is a fee for our lunchtime program of $30.00 per child ($25.00 for Friends of the Museum). Space in this lunchtime program must be arranged in advance. The fee covers the cost of supervision and activities during this time. Children enrolled in the lunchtime program (as well as in full-day camps) will be expected to bring their own lunch to the Museum each day. Please package the lunch items together with the child’s name. Campers will not have access to a refrigerator or microwave.
Q: Lunch for rising second grade and up:
A: Campers will need to bring a bag lunch with them daily. Please package the lunch items together with the child’s name. Campers will not have access to a refrigerator or microwave. There is no additional lunchtime fee. It is already built in to the cost of the “full-day” camp.
A: Please provide a small snack for each half day of camp in which your child is enrolled. If they are registered for only a morning, or an afternoon camp, then you will only need to send one snack. If they are enrolled in both morning and afternoon camps (or 1 full-day camp), please send two snacks — one for the morning, and one for the afternoon.
Q: Why are the Museum camps nut-free?
A: In response to the growing number of severe nut allergies, and for the safety of all children who attend our camps, the Museum adopted this policy in 2010. Please read all ingredients carefully when providing lunch and snacks for camp, this includes foods that have peanuts, peanut flour, peanut oil, almonds, filberts, Brazil nuts, cashews, hazelnuts, macadamia nut, pecans, pine nuts, pistachios, and walnuts. Thank you for your consideration and support in keeping children with food allergies safe.
Q: Where is Yates Mill Pond County Park?
A: Yates Mill Pond County Park is located just off of Lake Wheeler Road (near the intersection with Penny Road) in southern Wake County. It is approximately 20 minutes from the Museum. The Museum does not offer transportation to Yates Mill Pond from the downtown Museum.
Yates Mill Pond County Park on Google Maps
Q: Where is Prairie Ridge Ecostation?
A: Prairie Ridge Ecostation is located on Gold Star Drive (just off Reedy Creek Road) between Blue Ridge and Edwards Mill roads (near the NC Museum of Art). It is approximately 15 minutes from the Museum.
Prairie Ridge Ecostation on Google Maps
Q: Can I receive a copy of the three forms that were listed and agree to during the registration process?
A: Yes, you can download them here:
- 2014 Summer Camp Guidelines (PDF)
- Summer Camp Rules and Behavior Expectations (PDF)
- Peanut and Nut-free Policy & Alternative Snack Suggestions (PDF)